IBERSOL | Integrated Management Report | 2025

PizzaHut · Angola INTEGRATED MANAGEMENT REPORT 2025 formed to staff the brand’s two new restaurants. In this context, special mention must go to the brand’s strong commitment tomodernising training formats, particularly through the use of e-learning platforms and the implementation of digital control and monitoring routines, reinforcing efficiency and the standardisation of processes. Customer satisfaction and evaluation stood at 93%, with a 100% result achieved in ACE (Assured Customer Experience) audits. During the same period, the ISO 22000 certification was renewed, reinforcing the brand’s commitment to the highest standards of food safety and quality. As part of its social responsibility initiatives, the brand once again participated in the “AD HOPE” social support initiative against hunger, alongside the KFC brand. 43