IBERSOL • 2023 Integrated Management Report

INTEGRATED MANAGEMENT REPORT 2023 Workplace Health and Safety The Work and Legal-Labour Relations Management is charged with managing cases relating to workplace risks and promoting well-being in the workplace. The occurrence of work hazards or work-related illness is managed through the following programmes and measures: (i) evaluation of work station risks and investigation of workplace hazards; (ii) provision of information and consultation of staff in terms of Workplace Health and Safety; (iii) training in safety principles and promotion of health in the integration process of staff, recertification and change of duties; (iv) implementation of Self-protection Measures in the Ibersol Group units; (v) awareness programmes and recognition of best safety practices and promotion of health; (vi) work station principles and practices control auditing programmes. In 2023, although we remained vigilant, we no longer focused so strongly on epidemiological control of the new Coronavirus, though we did maintain the adoption of principles and measures to protect the health of employees at their workstations, and of customers, in strict compliance with the guidelines issued by the Directorate-General for Health, and several training, information and awareness-raising events were carried out for employees in this area. Technological Risks IT and communication technologies used in the sales channels, supply channels and administration management, as well as other technologies that can contribute to business expansion and innovation (such as new interaction, product, and service delivery methods) are an essential component for group activity development. This type of technology inevitably comes with a series of risks. For starters, the rise in cybercrime over the past years is clear to see and has had an increasingly large impact on the business world, with an exponential rise in illegal access events, illegal interception, data obstruction, network and systems interference, unlawful use of equipment, IP forgery, and electronic fraud. Any flaw in these systems can affect the performance of management and restaurant operation procedures, generating costs and loss of revenue that can negatively impact profitability and the Group’s financial situation. This sort of event can also have a significant 327