IBERSOL • 2023 Integrated Management Report

CORPORATE GOVERNANCE REPORT impact on the reputations of organisations and brands, especially when they affect the privacy of customer and staff data, or when operations are affected for long periods. Besides strict adherence to a set of technical rules, integration protocols and the safety standards defined by its business partners, the Ibersol Group is naturally watchful of legal and regulatory demands that apply to information safety (such as Data Protection), as well as a growing array of cyberthreats that organisations have been facing, mainly in a context of growing digital sales channels. In this sense, the group is committed to a proactive and diligent attitude at all times, to safeguard business information safety at the level of availability, integrity, and confidentiality, by implementing protection, detection and disaster recovery processes, in full coordination with crisis management and business continuity management systems. On the other hand, 2023 saw exponential growth in the use of artificial intelligence solutions. This technology is promising for increasing productivity and the quality of work carried out by human resources, but its unintentional or deliberate misuse is increasing the risks of the spread of fake news and disinformation. This circumstance is difficult to control and has quickly risen to the top of the concerns of major public, private and non-governmental organisations. To date, the Group has not used artificial intelligence mechanisms as a decision-making tool for corporate bodies. Finally, the Ibersol Group is in constant articulation with the international brands it represents, to develop technological solutions for business support, thereby independently ensuring that it closely follows developments that can contribute to the optimisation of business management and innovative interaction and product and services delivery methods, as well as making the Group’s technological ecosystem more resilient. Global Context Risks The current geopolitical global context is unpredictable, due to a number of historical circumstances and recent social, cultural, political and military events, along with climate change and other natural disasters, that create situations of heightened uncertainty and market volatility. 328