IBERSOL | Integrated Management Report | 2025

INTEGRATED MANAGEMENT REPORT 2025 The company promotes freedom of expression for customers by providing and properly managing var- ious communication channels (brand websites and mobile applications, social media pages, complaint book, Ibersol book, emails). On the other hand, the company has a complaint management system that includes, whenever relevant, coordination with the consumer to ensure proper assessment and resolu- tion of the reason for the complaint. The company provides accurate and complete information about its product and service offerings (in- cluding prices, promotions, sales channels, allergen information, nutritional information) in physical me- dia in restaurants and virtual media on websites and apps. Consumer safety policy actions The company is certified in ISO standards relevant to the safety of its customers, specifically the NP EN ISO 9001: Quality Management Systems and NP EN ISO 22000: Food Safety Management Systems standards. The Group’s central production unit, located in Modivas, Vila do Conde, which is part of the Group’s subsidiary Ibergourmet - Produtos Alimentares, S.A., has been certified since 2023 in the GFSI – FSSC 22000: Food Safety System Certification (version 5.1) standard, a highly demanding standard in food safety requirements. Below is a detailed description of the business units certified in the ISO standards mentioned above: a) Certification in the NP EN ISO 9001 standard – Quality Management Systems: HEADQUARTERS - Management of the Ibersol Group’s Restaurant Operations. RESTAURANT UNITS - Provision of Food and Catering Services: Catering at Estádio do Dragão and sev- eral restaurants at Lisbon Airport. 223