IBERSOL | Integrated Management Report | 2025

INTEGRATED MANAGEMENT REPORT 2025 5.3.4 Consumers 5.3.4.1 Consumer Policies [DR ESRS S4-1] The main purpose of the Ibersol Group is customer satisfaction. The company’s five-value charter includes the value “we exist for the customer”. Therefore, the company has a comprehensive consumer protection policy that integrates three main pillars: - safeguarding consumer information - consumer safety - social inclusion of the consumer Responsibility for implementing this policy rests primarily with the Group’s Quality department for the first two pillars above and with the Sustainability department for the last dimension. 5.3.4.2 Actions related to Consumers [DR ESRS S4-4] The table below describes the actions associated with consumer protection policy implemented in recent years, including the 2025 fiscal year, and which are intended to be maintained in the coming years. 221