IBERSOL | Integrated Management Report - 2024

CORPORATE GOVERNANCE REPORT is compromised, or where business operations are disrupted for extend- ed periods. In addition to adhering strictly to a set of technical standards, integration protocols and security requirements imposed by its business partners, the Group remains fully attentive to the applicable legal and regulatory requirements relating to information security (e.g. the General Data Pro- tection Regulation – GDPR), as well as to the increasing wave of cyber threats facing organisations, especially in a context of growing digitali- sation of sales channels. In this regard, the Group undertakes to act in a proactive and diligent manner at all times, in order to safeguard the availability, integrity and confidentiality of business information, through the implementation of technologies, protective processes and systems, detection and disaster recovery, , fully aligned with its crisis manage- ment and business continuity management systems. Furthermore, the year 2024 witnessed an exponential increase in the use of artificial intelligence (AI) solutions. While this technology is expected to enhance productivity and the quality of work performed by human resources, its improper use – whether unintentional or intentional – may further exacerbate the risks associated with the dissemination of false information and misinformation. This phenomenon is difficult to control and has rapidly become a major concern for leading public, private and non-governmental organisations. The Group is currently developing var- ious projects involving the implementation of AI -based solutions as a tool to cost reduction and task automation, without, however, affecting the decision-making by the governing bodies. That is, the Group does not employ AI mechanisms for decision-making by its governing bodies. Lastly, the Ibersol Group maintains ongoing coordination with the inter- national brands it represents with regard to business support technolo- gies, while also independently monitoring technological developments that may contribute to optimising business management, innovating in methods of interaction and product/service delivery, and strengthening the resilience of the Group’s technological ecosystem. Global Context Risks The current geopolitical global context is unpredictable, due to a number of historical circumstances and recent social, cultural, political and mili- 290