IBERSOL | Integrated Management Report - 2024

INTEGRATED MANAGEMENT REPORT 2024 tunities, with a tangible impact on the quality, efficiency and profitability of the business.impacto sensível na qualidade, eficiência e rentabilidade do negócio. Workplace Health and Safety The Work and Legal-Labour Relations Management is charged with managing cases relating to workplace risks and promoting well-being in the workplace. The occurrence of work hazards or work- related ill- ness is managed through the following programmes and measures: (i) evaluation of work station risks and investigation of workplace hazards; (ii) provision of information and consultation of staff in terms of Work- place Health and Safety; (iii) training in safety principles and promotion of health in the integration process of staff, recertification and change of duties; (iv) implementation of Self- protection Measures in the Ibersol Group units; (v) awareness programmes and recognition of best safety practices and promotion of health; (vi) work station principles and prac- tices control auditing programmes. Technological Risks The information, communication and decision-support technologies em- ployed at the points of sale, in commercial management, logistics man- agement and administrative management play a decisive role in driving innovation and business expansion, and are therefore an essential com- ponent in the development of the Group’s operations. Inevitably, such technologies are associated with various types of risk. Notably, the proliferation of cybercrime in recent years has become in- creasingly evident and has impacted the business sector with growing intensity and magnitude. There has been an exponential rise in incidents involving unlawful access, unlawful interception, data obstruction, inter- ference with systems and networks, misuse of equipment, IP spoofing, and electronic fraud. Any failure in these systems may, therefore, ad- versely affect the management and operational processes of the restau- rants, resulting in costs and revenue losses that could negatively impact the Group’s profitability and financial position. Such events may also have significant repercussions on the reputation of the organisation and its brands, particularly where the privacy of customer or employee data 289