IBERSOL | Integrated Management Report - 2024

INTEGRATED MANAGEMENT REPORT 2024 5.3.2.5 Measures on material impacts on workers in the value chain and approaches to managing material risks and seeking material opportunities related to workers in the value chain, as well as the effectiveness of these measures [DR ESRS S2-4] In particular, the negative impacts associated with external delivery staff (who deliver food to the home) are addressed at an institutional level, increasingly promoting demands when hiring staff, controlling the adoption and full compliance with rules and best practices, as well as complying with the service’s own requirements (in which the ratings given by customers and the assessment of performance in general are fundamental aspects). More generally, the Ibersol Group has implemented an integrated management system, which helps to provide a series of operational safety guarantees, as well as a fair and inclusive working environ- ment. This internal benchmark ends up having a positive impact on all external employees who work directly with the Group on its prem- ises (whether in offices or shops) and generates opportunities for sharing and cooperation between the Ibersol Group and its business partners, helping to minimise negative material impacts and maxim- ise positive ones. Employees from the Purchasing, Quality Management and Business Management departments are involved in all financial years in the processes of evaluating performance and negotiating partnerships, in which there are various assumptions and guarantees to protect employees in the value chain. 217