IBERSOL • 2023 Integrated Management Report

PEOPLE AND COMMUNITIES Initial Training for Coordinating Managers In 2023, we held another edition of our initial training programme for Coordinating Managers. This programme, which highlights the importance of this role within the Group, began with a personal development plan and culminated in a certification test before an evaluation committee, totalling 150 hours of intensive training. The participants strengthened their leadership and team development skills and acquired management skills that will enable them to maximise the performance of the units in their area of coordination and respond to the Group’s development needs. Training programme highlights: Shift Manager Development In 2023, we revised and updated our initial training programme for Shift Managers, making it more flexible and comprehensive. We developed 12 training courses, totalling 80 hours. These courses are made up of different activities that complement each other, such as self-study, practical activities in a work context and assessment mo- ments, thus guaranteeing adequate preparation for the job. 214