IBERSOL • 2023 Integrated Management Report

INTEGRATED MANAGEMENT REPORT 2023 With this in mind, the group monitors consumption trends and cus- tomer expectations so that means and tools can be strengthened and improved every year, with the goal of providing an overall atmos- phere of trust among those who visit our restaurants. Ensuring that its stakeholders benefit from the maximum readiness and satisfaction in terms of food safety and quality in all markets, is part of the Ibersol Group’s sustainability policy. For this reason, the Group uses an integrated food quality and safety management sys- tem all along the value chain. Food Quality and Safety Certifications In 2023 the Ibersol Group continued its process of constant improve- ment, according to the principles and certification norms that it ad- heres to, in order to guarantee food quality and safety, and customer satisfaction. In this context the following deserve special mention: a) FSCC 22000 Certification (Version 5.1) of the Group’s central pro- duction unit – IBERGOURMET - PRODUTOS ALIMENTARES, S.A. (UCP Modivas), a very demanding GFSI norm in food safety require- ments: – scope: Ready to eat and ready to heat combined prod- ucts and meals, sliced, fried, cooked including “sous vide”, grilled, stewed, roasted, baked, packed in thermoformed plastic packages, with or without vacuum, thermo-sealed plastic bags with MAP, flex- ible plastic bags sealed, vacuum and MAP, at room temperature, chilled or frozen. (Category CIII). b) Certification according to norm NP EN ISO 9001 – Quality Manage- ment Systems: Management of the Ibersol Group’s Restaurant Operations. Provision of Restaurant and catering services: Catering Estádio do Dragão, VOG Tecmaia, Lisbon Airport – Terminal 1: Zona Terra: Burger King, Go To, Go To/Go Natural; Zona Ar: Pizza Hut, KFC, Cockpit, Go Natural, and Specially, including the multi-brand warehouse. c) Certification according to the NP EN ISO 22000 – Food Safety Man- agement Systems norm. 179