IBERSOL • 2023 Integrated Management Report

COMPANY GOVERNANCE Guest Experience Survey (GES) In Portugal, the opinion of more than 143,700 customers was gauged through the answers given in these online satisfaction surveys. Complaints All complaints received were carefully analysed, providing critical management indicators that support corrective acts and continued improvement. Continente Card The year was also marked by the strengthening of the Group’s part- nership with the Continente Card, through segmented offers for eve- ry customer of each brand that is part of the programme. Food Quality and Safety Food quality and safety are essential values for the Ibersol Group. Their full and exhaustive application set the groundwork for overall sustainability. 178