IBERSOL | Integrated Management Report 2022

comply with all the safety proce- dures and requirements to meet our customers’ need; as well as the assessment of the degree of compliance with brand, local and food safety standards through the ACE (Assured Customer Ex- perience) external audits pro- gramme; and control of critical factors and additional internal checks, through the operational control tool used by the coordi- nating directors - 360º Coach, in order to diagnose and correct the opportunities for improvement identified. There was also a major invest- ment in behavioural leadership training, through the implemen- tation of the Growth Mindset programme and in more techni- cal areas, such as occupational health and safety, with greater in- vestment in individual protection equipment, as well as fire fighting and evacuation. At product level, there was also investment in product quality through participation in YUM’s international programme, Fun Of The Core. It was also an important year in terms of mobilising the teams to leverage customer service and product quality, through the im- plementation of operational pro- grammes focused on these two areas. It should also be noted that the restaurants located in Colom- bo Shopping Center, Alameda Shop&Spot, NorteShopping, Foz (Porto) and Matosinhos Conti- nente were once again certified by the ISO 22000 standard and are an example of the care and exigence that the brand places on the food safety of its consumers. INTEGRATED MANAGEMENT REPORT 2022 91