IBERSOL | Integrated Management Report 2022

ANNEXES TO THE MANAGEMENT REPORT 417-3 Cases of non-compliance regarding marketing communications Ok • Portugal and Spain have certified Quality Management and Food Safety systems: · Portugal: complaints in the promotions category: 0.64 rec/100,000 transactions · Spain: Claims in the communication category: 0.32 rec/ 100 000 transactions • Angola: 0 complaints. Certified Food Safety Management System Customer Privacy GRI 3: Material Themes 2021 3-3 Management of material issues Ok · Digital transformation of the business and the evolution of consumer habits GRI 418: Customer Privacy 2016 418-1 Confirmed complaints regarding breaches of customer privacy and losses of customer data Ok 1,2 · In 2022, there was no record of any complaints regarding violation of privacy or loss of customer data. STANDARD / DISCLOSURE STATUS PGNU ODS GENERAL CONTENTS AND MATERIAL THEMES 274