IBERSOL | Integrated Management Report 2022

INTEGRATED MANAGEMENT REPORT 2022 416-1 Assessment of health and safety impacts caused by categories of products and services Ok · RIG: Chapter 2.3 (Business model and value creation), Chapter 2.8 (Risk management), Chapter 5.4 (Certified management systems) 416-2 Cases of non-compliance regarding health and safety impacts of products and services Ok 3 • Portugal: 0.25 food safety complaints per 100,000 transactions. · Unconfirmed incidents after the enquiry procedure · 0 laboratory non-conformities of Product Safety · Certified Quality and Food Safety Management Systems • Spain: 0.07 food safety complaints per 100,000 transactions. · Unconfirmed incidents after the enquiry procedure · 0 laboratory non-conformities of Product Safety · Certified Quality and Food Safety Management Systems • Angola: 0 complaints · 0 laboratory non-conformities on Product Safety, in particular for risky products (vegetables) · Certified Food Safety Management System. Marketing and Labelling GRI 3: Material Themes 2021 3-3 Management of material issues Ok · Ensuring food quality and safety, as an element of social responsibility GRI 417: Marketing and Labelling 2016 417-1 Requirements for product and service information and labelling Ok 3 · 100% conformity checked in product homologation. · All legally required information is provided to the customer in good time and through the appropriate channels, namely regarding consumption conditions, validity, nutritional composition and the possible presence of products that may cause allergies or intolerances. · RIG: Chapter 5.4 (Certified Management Systems) 417-2 Cases of non-compliance regarding product and service information and labelling Ok 3 · In 2022 there were no recorded non-conformities related to labelling information. STANDARD / DISCLOSURE STATUS PGNU ODS GENERAL CONTENTS AND MATERIAL THEMES 273