IBERSOL | Integrated Management Report 2022

INTEGRATED MANAGEMENT REPORT 2022 Quality and Food Safety Quality and food safety are essential values and a priority for the Ibersol Group. Its full and thorough implementation makes a strong contribution to sustainability as a whole. In this sense, the Group monitors consumption trends and customer expectations so that every year the means and tools are reinforced and perfected, thus guaranteeing a consolidated environment of trust for those who visit its restaurants. The Ibersol Group’s sustainability policy is to guarantee its stakehold- ers maximum readiness and satisfaction in terms of quality and food safety, in all markets. Quality and Food Safety Certifications In 2021, the Ibersol Group continued its process of continuous im- provement, in line with the principles of the standards in which it is certified for quality assurance, food safety and customer satisfaction. Particularly noteworthy in this regard: a) FSSC 22000 Certification (Version 5.1) of the Group’s central production unit - IBERGOURMET - PRODUTOS ALIMENTARES, S.A. (UCP Modivas), a highly demanding GFSI standard in terms of food safety requirements: - scope: Ready to eat and ready to heat combined products and meals, sliced, fried, cooked includ- ing “sous vide”, grilled, stewed, roasted, baked, packed in thermo- formed plastic packages, with or without vacuum, thermo-sealed plastic bags with MAP, flexible plastic bags sealed, vacuum and MAP, at room temperature, chilled or frozen. (Category CIII). b) Certification in the NP EN ISO 9001 standard - Quality Manage- ment Systems: Management of the Ibersol Group’s Restaurant Operations. Provision of restaurant and catering services: Catering Estádio do Dragão, VOG Tecmaia, Lisbon Airport - Terminal 1: Ground zone: 177