IBERSOL | Integrated Management Report 2022

CORPORATE GOVERNANCE Guest Experience Survey (GES) In Portugal, the opinion of more than 146,600 customers was sought through the answers given to these online satisfaction surveys. Complaints All the complaints received were carefully analysed and responded to, embodying critical management indicators that support correc- tive actions and continuous improvement. Continente Card The year was marked by the continued strengthening of the part- nership with the Continente Card, through segmented proposals for each customer of each of the brands that make up the programme. 176