IBERSOL | Annual Report 2020

Social Performance Training and Education During 2020, the Ibersol Academy partnered with the Porto Busi- ness School to create and implement a new training programme to Develop Coordinators. This is one of the organisation’s biggest chal- lenges, which is why it intends that it should be executed with quality and results that are adjusted to the demands of the role. A training course on Leadership for Intermediate Managers of Shared Services and Business Structure was also developed. The current context, in which we have fragmented teams, often working remotely from their managers, strengthens the need for working with these employees to enhance their people management, communication, and work-flow management skills. In 2020 we also began a project to digitalise training content, us- ing specialised and renowned tools, with the aim of making content more attractive and motivating for the trainees, as well as more ac- cessible at any time and in different geographies. 158