IBERSOL | 2019 Sustainability Report

PRODUCT LIABILITY PRODUCT LIABILITY Ibersol is a multi-brand group aspiring to provide unique restaurant experiences to all its customers. Positive experiences lead to relation- ships of trust, a vital asset that impacts the entire organisation. The Group has set clear strategic goals for this asset and for en- suring customer satisfaction, addressing their needs and answering their queries, and on shifts in consumer behaviour, desires and ex- pectations related to the products and services offered to them. Be- ing customer-centric enables us to more clearly and quickly identify the trends to follow, to anticipate concepts and innovate the offer, helping us to be better aligned with the customer’s needs and to strengthen the company’s competitive position. In 2019, the Ibersol Group had new indicators showing that custom- er-centric continuous improvement is the right strategy. Proof of this lies in the several certifications of our Management Systems in Food Safety, Quality, Environment, and Occupational Health and Safety, which is a rewarding achievement. We establish a connection with each customer through our restaurants 90