IBERSOL Sustainability Report 2018

SUSTAINABILITY REPORT 2018 1,53 Ranking of 2018 Development Areas 2.00 1.50 1.00 0.50 0 1,33 1,25 0,99 Engagement with Leaders Training Engagement with co-workers 1,21 Satisfaction 1,17 1,16 Comunication and Information Performance and Feedback Working Conditions Feedback indicators from the ‘Tenha a Palavra’ (Have a Say) for Portugal Ranking equal or superior to 1 Positive Ranking inferior to 1 Oportunities for improvement Ranking inferior to 0.5 Intervention required Ranking inferior to 0 Negative In 2018, 4,206 people took part nationwide, which represents a par- ticipation rate of 80%. 74% of the participants were from the Ibersol restaurants, 82% of whom from the Management Teams. The find- ings of the questionnaire show that the group achieved an average result of “truly positive”. “Training” and Relationship with the Line Manager” were the areas that had the highest score of the year and are the Ibersol group’s strengths. “Working Conditions” was the area with the most opportunity for improvement. “Have a Say” also gives employees the opportunity to share their opinions, suggestions and concerns, 972 open comments having be been recorded in 2018. 71