IBERSOL Sustainability Report 2017

SUSTAINABILITY REPORT 2017 250 30 100% + 1,000 mystery customer audits restaurant units certified under NP EN ISO 22000:2005 concepts represented in NP EN ISO 22000:2005 certification external food hygiene and safety audits Guest Experience Survey (GES) + 3,600 + 2,000 + 3,000 internal food hygiene and safety audits laboratory product controls raw materials and products with nutritional information 3.41 customer complaints per 100,000 transactions + 39,000 views of the Viva Bem blog Environmental Indicators (Portugal) 100% selective separation of waste material and cooking oils 432 tonnes of cooking oil for biodiesel 12,423 tonnes of CO 2 avoided Product Liability Indicators (Portugal) + 130,000 35