IBERSOL Sustainability Report 2017

SUSTAINABILITY REPORT 2017 Food Quality and Safety It is incumbent upon the Quality Department to ensure that preventive and control measures are implemented across the Ibersol Group’s various business areas, in particular: • Qualification and selection of suppliers and products and schedule for periodic control of suppliers, products and services; • Guarantee of the implemented tracking system; • Control of unit production processes through the HACCP (Hazard Analysis & Critical Control Points) system; • Food Safety Skills Development System; • Maintenance and Monitoring of Measurement Device Systems; • FoodCrisisManagement System, which enables existing foodwarning systems to be constantly monitored and immediate action to be taken, if necessary; • Continuous Improvement System, supported, among other instruments, by: external audit programmes in all group units; microbiological end product sample analysis programme, conducted by an accredited external body; com- plaints handling system; mystery customer programme; and an internal audit programme related to food safety indicators; • ‘Viva Bem’ (Live Well) programme, whereby the Group informs consumers about its Food Safety System and healthy eating habits, ensuring that they receive the necessary information in a transparent manner, so they canmake the appropriate lifestyle choices. 23