IBERSOL | Integrated Management Report | 2025

FINANCIAL YEAR ACTIVITY Key products include baguettes, sandwiches, wraps, salads, toasties, quiches, and yoghurts, all prepared daily with fresh ingredients. Organic coffee beverages (hot and cold), such as lattes, cappuccinos, mochas, and chai, are prepared by baristas. Organic teas are served with milk or plant-based alternatives. The range also includes exclusive pastries, such as croissants, cookies, and tarts, alongside snacks, juices, and other proprietary beverages. The training process in Pret AManger restaurants begins with the definition of the restaurant team (“Family Tree”), followed by the structuring of the respective Key Roles and the implementation of the “PRET ON DEMAND” e-learning platform for all employees. The brand’s service is distinguished by a personalised approach based on four fundamental principles: Customer First, Aces in Place, Preparation, and Pace. Additionally, the weekly “Mystery Shopper” programme was implemented across all restaurants, as was the “MY HACCP” digital programme, which establishes legal food safety requirements, ensuring strict compliance with all food safety procedures and the brand’s standards. 70