IBERSOL | Integrated Management Report - 2024

FINANCIAL YEAR ACTIVITY Among the available products are: Baguettes, sandwiches, wraps, salads, toasties, quiches and yoghurts, prepared daily with fresh ingredients. Organic coffee drinks (hot and cold), such as latte, cappuccino, mocha and chai, prepared by the baristas. Organic teas, served with milk or plant-based alternatives. Exclusive pastries, including croissants, cookies, tarts and snacks. Juices and other exclusive drinks. The training process in the restaurants begins with the definition of the restaurant team (“Family Tree”), the structuring of the respective Key Roles and the implementation of the “PRET ON DEMAND” e-learning platform for the entire team. Pret A Manger’s service is characterised by proximity, based on the following principles: Customer First, Aces in Place, Preparation and Pace. In addition, the weekly “Mystery Shopper” programme, applied to all restaurants, and the “MY HACCP” digital food safety legal requirements programme have been implemented, guaranteeing compliance with all food safety procedures and the brand’s Brand Standards. 74