IBERSOL | Integrated Management Report - 2024

FINANCIAL YEAR ACTIVITY Pasta Caffé Norteshopping, a restaurant specialising in Italian cuisine, has been able to maintain its own range over the years, tailored to the demands of its customers, both in its table service and in its take-away and delivery services. Pasta Caffé has always been known for its table service and for being a safe haven for those who want to enjoy real Italian cuisine in a quiet place away from the hustle and bustle of shopping centre food courts. The menu features al dente pastas, creamy risotto and desserts. In 2024, the NorteShopping restaurant was re-certified under the ISO 22000 standard (Food Safety Management System). As part of customer consultation, we continued to develop the “Experience Folder” programme, an online platform where the customer evaluates their experience in all the relevant dimensions of service and offer and makes suggestions for improvement. With this tool, we “see the brand’s performance through the eyes of the customer”, which allows us to identify changes that will lead us to improve the satisfaction of those who visit us. As far as social responsibility is concerned, Pasta Caffé has taken part in various community liaison projects, namely the “Thanks to Many” campaign in partnership with the Portuguese Federation of Food Banks. During the year, the brand was part of the group of Ibersol brands that deepened their partnership with the Continente Card through various value activities with their customers. PORTUGAL 44