IBERSOL | Integrated Management Report - 2024

INTEGRATED MANAGEMENT REPORT 2024 Consumer social inclusion policy measures The Ibersol Group has an inclusive commercial practice that covers all end consumers, since its offer includes different product options at different price levels and also includes niche segments, such as veg- etarian options and adaptation to food intolerances (e.g. coeliacs). Commercial marketing communication has content that promotes diversity (e.g. use of non-discriminatory language, and in the case of campaigns with a specific target group, adapted language; adoption of images with people of different ages and races). The Group’s restaurants respect the legal rules on access and use of spaces by people with disabilities. As such, the restaurants have ac- cess ramps, adapted doors, adjusted counter areas and bathrooms dedicated to people with reduced mobility. The measures described above in the consumer protection policy are carried out by the company’s shared services structure, in particu- lar by the Quality, Marketing, Engineering and Sustainability depart- ments, in a continuous endeavour within the scope of their functional duties. 227