IBERSOL | Integrated Management Report - 2024

NON-FINANCIAL STATEMENT 5.3.4 Consumers 5.3.4.1 Consumer Policies [DR ESRS S4-1] The Ibersol Group’s main aim is to satisfy its customers. The company’s five values statement includes the value “we exist for the customer”. As such, the company has a global consumer protection policy which includes three main axes: - safeguard of consumer information - consumer safety - consumer social inclusion Responsibility for implementing this policy lies primarily with the Group’s Quality Director for the first two axes above and the Sustainability Director for the last dimension. 5.3.4.2 Consumer-related measures [DR ESRS S4-4] The table below describes the measures associated with the consumer protectionpolicy carriedout in recent years, including in the 2024financial year, and which are intended to be maintained in the coming years. Consumer Protection Policy Measures Policy for safeguarding consumer information Guaranteed privacy of customer information Promotion of customers’ freedom of expression Disclosure of information to customers Consumer safety policy Certification according to ISO standards Replacement of purchased products that include artificial food additives Offer with diversity and nutritional and calorific balance Social inclusion policy for consumers Non-discriminatory commercial offer Commercial communication that respects diversity Shops with adequate accessibility for people with disabilities 222