IBERSOL | Integrated Management Report - 2024

INTEGRATED MANAGEMENT REPORT 2024 Topic Subtpic Sub-sub- topic IRO Category Impact description Timeframe Real / potential impact E5 E5.1 Resource inputs and utilisation Risk In Angola there may be restrictions imposed by the government on imports to favour local production. This could jeopardise the availability of raw materials approved by the franchising brands and thus, ultimately, the continuity of operations. Short, medium and long term 14 000 000 E5 E5.2 Resource output Opportunity Reduction in packaging costs through the use of reusable materials. Short, medium and long term 4 500 000 E5 E5.3 Waste Opportunity Optimisation of production planning systems (supported by Artificial Intelligence) Medium term (1-5 years) 5 625 000 S1 S1.1 Adequate wages Risk An increase in wage costs due to an increase in the minimum wage or collective bargaining (agreements in Portugal and conventions in Spain) and a decrease in supply on the labour market. Short, medium and long term 5 954 268 S1 S1.1 Collective negotiation Risk Uncertainty in the labour agreements established in concession gains (e.g. airports). This may imply the obligation to maintain jobs and/or remuneration conditions that are not in line with the company’s criteria and objectives, with a detriment to profitability (if collective bargaining rules are not applied). Short, medium and long term 5 355 000 S1 S1.2 Training and skills development Opportunity Additional investment in training (increasing the number of training programmes and hours; innovation) will result in improved restaurant management and greater talent retention, with an impact on profitability. Short, medium and long term 5 750 000 S4 S4.2 Health and safety Risk Direct financial risk and reputational risk arising from product or service quality non-conformities, harmful to the health of customers, of external origin (involuntary or deliberate), not avoided by the company and detected by the market. Short, medium and long term 22 000 000 G1 G1.1 Corporate culture Opportunity Incorporation of AI (Artificial Intelligence) into management systems and tools (eg: processing administrative requests, handling complaints, tools for planning stock, orders, production and brigades). This can generate productivity gains and therefore increased results. Medium and long term 9 000 000 G1 G1.6 Incidents Risk The size and complexity of the Group implies a multiplicity of business interactions with various agents, which determines a high degree of exposure to corruption and bribery risks, which can jeopardise the conduct of business in accordance with the company’s code of conduct, enabling material/financial and reputational losses to occur. Short, medium and long term 12 000 000 151