IBERSOL • 2023 Integrated Management Report

critical factors and additional internal checks using an operational control tool at the disposal of coordinating directors: GEP – Operational Excellence Guidebook, aimed at diagnosing and correcting identified improvement opportunities. In terms of product, there was also investment in product quality through participation in the Yum! Brands’ international programme, Pizza Hut Championship, where we came 2nd in the European competition, reinforcing consistency in product quality standards. There was also a major investment in behavioural leadership training for the restaurant management teams, through the implementation of the Growth Mindset programme, and more technical training in the areas of occupational health and safety, with greater investment in personal protection equipment, as well as firefighting and evacuation. It was also an important year for mobilising teams to leverage customer service and product quality by implementing operational programmes focused on these two areas. Of particular note was the performance appraisal process and the team development plan. It should also be noted that the restaurants located in the Colombo Shopping Centre, Alameda Shop&Spot, NorteShopping, Foz (Porto) and Continente de Matosinhos were once again certified by the ISO 22000 standard and are an example of the care and demand that the brand places on the food safety of its consumers. INTEGRATED MANAGEMENT REPORT 2023 93