IBERSOL • 2023 Integrated Management Report

INTEGRATED MANAGEMENT REPORT 2023 This type of technology inevitably comes with a series of risks. For starters, the rise in cybercrime over the past years is clear to see and has had an increasingly large impact on the business world, with an exponential rise in illegal access events, illegal interception, data ob- struction, network and systems interference, unlawful use of equip- ment, IP forgery, and electronic fraud. Any flaw in these systems can affect the performance of management and restaurant operation procedures, generating costs and loss of revenue that can negatively impact profitability and the Group’s financial situation. This sort of event can also have a significant impact on the reputations of or- ganisations and brands, especially when they affect the privacy of customer and staff data, or when operations are affected for long periods. Besides strict adherence to a set of technical rules, integration pro- tocols and the safety standards defined by its business partners, the Ibersol Group is naturally watchful of legal and regulatory demands that apply to information safety (such as Data Protection), as well as a growing array of cyberthreats that organisations have been facing, mainly in a context of growing digital sales channels. In this sense, the group is committed to a proactive and diligent attitude at all times, to safeguard business information safety at the level of availability, integrity, and confidentiality, by implementing protection, detection and disaster recovery processes, in full coordination with crisis man- agement and business continuity management systems. On the other hand, 2023 saw exponential growth in the use of artifi- cial intelligence solutions in business applications. This technology is promising for increasing productivity and the quality of work carried out by human resources, but its unintentional or deliberate misuse 75