IBERSOL • 2023 Integrated Management Report

STRATEGIC FRAMEWORK Workplace Health and Safety The Work and Legal-Labour Relations Management is charged with managing cases relating to workplace risks and promoting well- being in the workplace. The occurrence of work hazards or work- related illness is managed through the following programmes and measures: (i) evaluation of work station risks and investigation of workplace hazards; (ii) provision of information and consultation of staff in terms of Workplace Health and Safety; (iii) training in safety principles and promotion of health in the integration process of staff, recertification and change of duties; (iv) implementation of Self-protection Measures in the Ibersol Group units; (v) awareness programmes and recognition of best safety practices and promotion of health; (vi) work station principles and practices control auditing programmes. In 2023, although we remained vigilant, we no longer focused so strongly on epidemiological control of the new Coronavirus, though we did maintain the adoption of principles and measures to protect the health of employees at their workstations, and of customers, in strict compliance with the guidelines issued by the Directorate- General for Health, and several training, information and awareness- raising events were carried out for employees in this area. Technology IT and communication technologies used in the sales channels, sup- ply channels and administration management, as well as other tech- nologies that can contribute to business expansion and innovation (such as new interaction, product, and service delivery methods) are an essential component for group activity development. 74