IBERSOL • 2023 Integrated Management Report

APPENDICES TO THE MANAGEMENT REPORT Marketing and Labelling GRI 3: Material Themes 2021 3-3 Management of material issues Ok · Ensuring food quality and safety, as an element of social responsibility GRI 417: Marketing and Labelling 2016 417-1 Requirements for product and service information and labelling Ok 3 · 100% conformity checked in product homologation. · All legally required information is provided to the customer in good time and through the appropriate channels, namely regarding consumption conditions, validity, nutritional composition and the possible presence of products that may cause allergies or intolerances. · RIG: Chapter 5.4 (Certified Management Systems) 417-2 Cases of non-compliance regarding product and service information and labelling Ok 3 · In 2023 there were no recorded non-conformities related to labelling information. 417-3 Cases of non-compliance in relation to marketing communication Nd · Portugal and Spain have certified Quality Management and Food Safety systems: - Portugal: complaints from the promotions category: 0,38 rec/100.000 transactions - Spain: complaints in the communication category: 0,36 rec/ 100.000 transactions · Angola: 0 complaints. Certified Food Safety Management System Customer Privacy GRI 3: Material Themes 2021 3-3 Management of material issues Ok · Digital transformation of the business and the evolution of consumer habits GRI 418: Customer Privacy 2016 418-1 Confirmed complaints regarding breaches of customer privacy and losses of customer data Ok 1,2 · In 2023, there was no record of any complaints regarding violation of privacy or loss of customer data. STANDARD / DISCLOSURE STATUS UNGP SDG GENERAL CONTENTS AND MATERIAL THEMES 276