IBERSOL • 2023 Integrated Management Report

FINANCIAL YEAR ACTIVITY installation of more self-order terminals and the strengthening of the Pans APP, as a relevant tool for building customer loyalty and improving their consumer experience. InthefieldofHumanResources,wecontinuedto invest inthequalification and retention of our teams: with more than 24,000 hours of training, we reaffirmed our commitment during the year to developing the skills of our employees and to the operational and management excellence that characterises the brand and the Group. The year was also marked by the opening of the first Pans & Company restaurant exclusivelydedicatedtotheHomeDeliverychannel (Alvalade) and the refurbishment of our restaurant in the ParqueAtlântico shopping centre in the Azores, where our customers can now find a new point of sale image and a wide range of coffee and pastry products prepared every day in the restaurant. 120