IBERSOL • 2023 Integrated Management Report

ANGOLA INTEGRATED MANAGEMENT REPORT 2023 KFC ended 2023 with nine restaurants in operation, having remodelled the image of the Xyami NOVA VIDA and DTA – AEROPORTO restaurants in March and July. Work began on a new KFC shop project in Viana, which was completed in 2023, but due to the need to make changes to external infrastructures, of which we were unaware, the opening could only take place at the beginning of 2024. Themacroeconomic context in Angola, as explained by Pizza Hut Angola, continued to affect business development, due to the loss of purchasing power following a sharp devaluation of the Kwanza. However, despite this context, it has already been possible to return to some growth, both in transactions and sales, compared to the previous year and to get closer to the transactions recorded in 2019. With a view to counteracting the economic difficulties faced by our consumers, we continued to focus on a strong promotional component (Street Wise with three different price offers and promotions on crazy Wednesdays and Fridays) and the Very Little campaign, which is highly competitive in terms of price. The brand reinforced its digital communication plan via Facebook and Instagram, seeing the number of fans grow, while maintaining the rest of its communication through digital tools, billboards and radio. We maintained a clear commitment to the ongoing training of our employees, in order to maximise the development of our staff’s know-how. As part of our social responsibility initiatives, we continued to take part in the “ADD HOPE” anti-hunger initiative, raising funds from customers and complemented by the company and destined for Cáritas Angola, totalling six million Kwanza. Also, within the scope of social support, we continued to offer used oil for recycling, which was used to produce soap for the most disadvantaged populations. 117