IBERSOL | Integrated Management Report 2022

INTEGRATED MANAGEMENT REPORT 2022 Technological Risks The information, communication and decision support technologies used at the points of sale, in commercial management, in logistics management and in administrative management, make a decisive contribution to innovation and business expansion, and are therefore an essential component in the development of the Group’s activity. Inevitably, these technologies are associated with various types of risk. First, the proliferation of cybercrime in recent years has been ev- ident and has affected the business world with increasing intensity and impact, with an exponential increase in events of illegal access, illegal interception, data obstruction, interference in systems and net- works, misuse of equipment, IP forgery and electronic fraud. Any type of failure in these systems can therefore affect the functioning of the management processes and operational processes of the restaurants, generating costs and loss of income that can negatively impact the profitability and financial situation of the Group. Events of this type can also have relevant impacts on the reputation of organisations and brands, namely when the privacy of customer and employee data is at stake, or when operations are affected for long periods. In addition to strict compliance with a set of technical rules, integration protocols and security requirements imposed by its business partners, the Ibersol Group is naturally alert to the legal and regulatory require- ments in terms of information security (e.g., GDPR), as well as to the growing wave of cyber risks that have been posed to organisations, especially in a context of growing digitalisation of sales channels. In this sense, the Group is committed to acting proactively and diligently at all times in support of the security of business information, in terms of its availability, integrity and confidentiality, through the implementa- tion of technologies, processes and systems of protection, detection and disaster recovery , in full articulation with the crisis management and business continuity management systems. 79