IBERSOL | Integrated Management Report 2022

STRATEGIC FRAMEWORK Below is a description of Ibersol’s understanding of such risks and the initiatives, processes and resources used to mitigate them, i.e., to reduce their probability of occurrence and/or limit their consequences. Quality and Food Safety Risks The Quality Management Department ensures most of the prevention and control measures in different areas of the Ibersol Group’s business. The risks associated with food quality and safety are very critical to the Ibersol Group’s business, since they are directly linked to the quality of the business’ core product and to ensuring the consumers’ safety and health. The main actions and control measures in this area include: (i) prerequisite and selection system for suppliers and products, (ii) periodic audits/controls programme for suppliers, products and services, (iii) product traceability system, (iv) production process control through the HACCP (Hazard Analysis & Critical Control Points) system, (v) skill development in Food Safety, (vi) maintenance and monitoring of the measuring device systems, (vii) food crisis risk management system, which allows permanent monitoring of the existing food alert systems for immediate action, (viii) external audit programmes to all Group units, (ix) microbiological raw material and end product analysis programmes carried out through sampling by an accredited external entity, (x) complaints handling system, (xi) implementation and certification according to the NP EN ISO 22000 standard: Food Safety Management System, (xi) Viva Bem programme, through which Customers can obtain information about the Ibersol Group’s Food Safety System and about healthy eating habits, thus acquiring the necessary knowledge to make the choices best suited to their lifestyle. 64