IBERSOL | Integrated Management Report 2022

INTEGRATED MANAGEMENT REPORT 2022 STANDARD / DISCLOSURE STATUS PGNU ODS GENERAL CONTENTS AND MATERIAL THEMES 4. Strategy, policies and practices 2-22 Declaration on sustainable development strategy Ok · RIG: Chapter 2 (2.4, 2.7) 2-23 Policy commitments Ok 7,8,9 3 · The Ibersol Group largely indexes its activity to the commitment to the requirements of the Integrated Policy of its management system, which covers Quality, Environment, Occupational Health and Safety and Food Safety. This policy, which is available on the website https://www.ibersol . pt/sustentabilidade/politica-dos-sistemas-gestao/, refers to issues of responsibility, prevention and traceability, diligence, communication and training and continuous improvement. 2-24 Incorporation of policy commitments Ok 8 · Policy commitments are materialised through training actions, awareness raising and through the development of projects specifically created to produce changes in the organisation's processes and performance. Some policies are associated with a high level of demand and require external verification and certification. 2-25 Processes to repair negative impacts Ok · The Ibersol Group's permanent concern is to ensure that the interests of its stakeholders are satisfied. In addition to a structured complaints management system and a channel for complaints, the Ibersol Group prudently manages and closely monitors all contractual and legal issues that may arise from the relationships it maintains with its national and international partners, in order to prevent the occurrence of negative impacts and protect all parties' interests. 2-26 Mechanisms for advice and raising concerns Ok · RGS: Part I - C - II (reporting of irregularities) 2-27 Compliance with laws and regulations Ok · RGS: Part I - C - III (Internal control and risk management) 2-28 Participation in associations Ok 17 · Portugal: AEP - Associação Empresarial de Portugal; AHRESP - Associação da Hotelaria, Restauração e Similares de Portugal; AIP - Associação Industrial Portuguesa; ATC - Associação de Turismo de Cascais; ATL - Associação de Turismo de Lisboa; ATP - Associação de Turismo de Porto e Norte de Portugal; CCILE - Câmara de Comércio e Indústria Luso Espanhola; CCIPA - Câmara de Comércio e Indústria Portugal Angola; COTEC Portugal - Associação Empresarial para a Inovação; Associação Business Roundtable Portugal. · Spain: AEF - Asociación Española de Franquiciadores; Entidad Urbanística de Conservación de A Granxa; CHP - Câmara de Comercio Hispano Portuguesa; Colegio de Graduados Sociales. · Angola: AHORESIA - Association of Hotels, Restaurants, Similar Establishments and Catering in Angola. 255