IBERSOL | Annual Report 2021

ANNUAL REPORT 2021 respective business groups, having established institutional commu- nication procedures in the context of crisis management, namely with the CMVM and with investors. Social Risks Over the past two years the pandemic has had a particularly heavy impact on the restaurant sector in which the Ibersol Group operates, and has caused deep consequences not only to business volume but, also, to consumption habits, the business model and the channels, re- sources and processes used to make the business operational. In this context, when it comes to the management of human resources, the Ibersol Group is aware of the importance of developing and retain- ing talent, as well as the ability to attract new talent, at all functional and hierarchical levels of the organisation. Besides the monitoring of the organisational environment, the Ibersol Group constantly pro- motes initiatives to attract new workers, and to involve and encourage its staff, all the while ensuring a diverse, non-discriminatory, transpar- ent working atmosphere, where merit and excellence are rewarded. In any case, the Group is attentive to a series of market trends, especially new working models (remote and/or hybrid, 4-day weeks, etc.) that, as they gain popularity, can come to present new cultural and opera- tional challenges and/or opportunities, that impact business quality, efficiency, and profitability. Technological Risks IT and communication technologies used in the sales channels, supply channels and administration management, as well as other technolo- gies that can contribute to business expansion and innovation (such as new interaction, product and service delivery methods) are an essential component for Group activity development. Any flaw in these systems can affect the performance of management and restaurant operation processes, generating costs and loss of rev- 75