IBERSOL | Annual Report 2021

The Ibersol Group Overall management processes and logistics planning The Ibersol Group has an organised supply chain which ensures the quality of the products it sells, from supply to sale, including logistics, all the way to the final consumer. This is a single, homogeneous body, which works efficiently every day through an active quality and certification policy, including NP EN ISO 9001: Quality Management Systems and the NP EN ISO 22000: Food Safety Management Systems standard certificate, covering the man- agement of the food chain of the Group’s restaurant operations, based on the activities carried out in the various markets in which it is present. The centralisation of the supply chain in Portugal, Spain, and Angola, allows for gains in efficiency and productivity both in terms of the pro- cesses themselves, and in the relationship with business partners. One of the Group’s principles is not to sacrifice quality for the sake of price, ever. As such, through continuous improvements to the processes for managing resources and assets, Ibersol aims to maintain lasting and consistent relations with its suppliers. Excellence in quality and safety An active quality, safety, and certification policy allows the Ibersol Group to strengthen its position as a major player in the restaurant sector. Its discipline and thoroughness enable it to continue to carve a path of ex- cellence, and accumulate certifications for the quality of its operations, customer service, and food safety, in Portugal, Spain, and Angola. The certifications confirm and highlight the engagement and dedication of its teams in everything they do. In 2020 the Ibersol Group remained on this path of continuous improve- ment, in tune with the principles of the norms according to which it is already certified. 58