IBERSOL | Annual Report 2021

ANNUAL REPORT 2021 86 mystery client audits (Portugal) lab controls Product Liability Indicators Guest Experience Survey (Portugal) 142 998 Portugal +1 000 external food safety audits Spain +350 Angola +40 customer complaints per 100.000 transactions Portugal 32 units certified according to ISO 22000: food safety management systems Spain 2 Angola 10 Portugal 10,4 Spain 2,8 Angola 0,6 Portugal +3 000 Spain +800 Angola +80 47