IBERSOL | Annual Report 2021

Consolidated Financial Performance Personnel costs Costs with personnel increased 6.4%, this item having decreased during the financial year of 2021 to 31.7% of turnover (2020: 36,9%). During this year, and in order to reconcile reduced activity with job pro- tection, the group’s companies signed on to the ERTE and simplified Lay Off in Spain and in Portugal, and to the “Apoio à Retoma Progres- siva” programme, which resulted in a reduction of costs with personnel of 9.0 million euros. In Spain, at the end of December, the Group had 10% of its workforce on “ERTE due to force majeure by Covid”, mostly in restaurants located in airports, whose recovery pace was most seriously affected by mobility restrictions. On the other hand, due to the consequences of the impact of the pan- demic on the Group activity in Spain, an ERE (Employment Regulation Scheme) was applied, within the scope of the business structure sup- port rationalisation programme, which led to the payment of around 1 million euros in compensations to staff. External supply and services External Supply and Service costs increased by 29.2%, and now repre- sent 25.2% of turnover for 2021, which is equivalent to a 1.1 p.p. increase in the relative weight of this item compared to the 24.1% of 2020. The recognition of 5.4 million euros in rents in the Spanish airports in the fourth quarter, contributed to this increase, due to the derecognition of contracts within the scope of IFRS16 since 1st October, as mentioned above. During the year the Group negotiated contracts for the provision of ser- vices of a more fixed nature, which allowed for the mitigation of some of the losses caused by the closure of restaurants in the first semester. In the second semester fixed costs tended to return to normal, which when added to the high rates of delivery sales and airport leases from 34