IBERSOL | Annual Report 2021

PRODUCT LIABILITY PRODUCT LIABILITY Ibersol is a multi-brand Group which aims to provide its clients with unique restaurant experiences. Good experiences are the corner- stone for relationships of trust, a crucial asset with impact across the whole organisation. The Group has clear strategic goals invested in the “Client” asset, in their level of satisfaction, the feedback they seek, evolutions in their consumption behaviour, wishes and expectations regarding the products and services made available to them. This focus helps iden- tify which trends to follow faster and more clearly, which concepts to expect, how to innovate the offer, opening the way for greater complementarity with the client and strengthening the company’s competitive position. The year 2020 presented the Group with a major challenge in terms of client relationships, because of the Covid-19 pandemic and the consequent closure of some of the restaurants and/or distribution channels. Nonetheless, the Ibersol Group’s performance continues to be guided by its focus on the client, with the necessary adaptations, to ensure maximum safety conditions. 198