IBERSOL | Annual Report 2021

ANNUAL REPORT 2021 SPAIN In this market, where the Ibersol Group operates two restaurants – C.C. Metromar in Mairena de Aljarafe (Seville) and Huércal em Huércal de Almeria – the Covid-19 pandemic containment restric- tions had an impact on the res- taurant business, despite a strong reaction in terms of the brand’s marketing and communication, which presented KFC as a young, vibrant, dynamic, and culturally integrated brand. We kept up our investment in 100% local talent, as had been planned since the start of opera- tions, in 2019. All our employees are certified according to Yum! Brands global standards, via e- learning tools (Learning Zone) and we follow all the main prod- uct and service quality indicators, based on GES (Guest Experience Survey) and ROCC (Restaurant Operations Compliance Check) with a focus on speed that has had a great impact on the Drive- Thru and Delivery services. The growth of the Delivery busi- ness, using aggregators, was particularly significant, especially given the limits on in-house ser- vice due to the pandemic, with partners Glovo and UberEats, 111