IBERSOL | 2019 Annual Report

2019 ANNUAL REPORT Pasta Caffé – a chain of restau- rants specialising in Italian food – ended 2019 with 6 restaurants. We adjusted some of our restau- rant menus, with more traditional Italian offers, to meet the desire expressed by some of our clients for comfort food. Fast service is essential to many of our clients, which is why we have developed our value offer, known as the “Lunch Buffet”, with a wide range of options at very competitive prices. The bu- ffet offer was improved, to bet- ter serve the clients who seek out the Pasta Caffé at that time of the day. The “Seasons” initiative was kept up during the year, allowing us to innovate and test new recipes and compositions, based on the different food families associa- PORTUGAL ted to Italy: pastas, pizzas and risottos. These “Seasons” have always been well received by the consumers, and the genuine Ita- lian tastes strengthen the Italian Character. In 2019, all the teams’ training processes were maintained and the NorteShopping unit was re- -certified according to the NP EN ISO 22000 standard. With regard to obtaining customer’s opinions, we conti- nued to consolidate the “Pasta Experience” programme, an on- -line platform where the custo- mer evaluates all the relevant aspects of their experience re- garding service and offer, ena- bling them to make suggestions for improvement. In the field of Social Responsibi- lity, the Pasta Caffé participated 53