IBERSOL | 2019 Annual Report

2019 ANNUAL REPORT Ibersol opened the first three sto- res in 2017 and by the end of 2019 had five Pizza Huts operating in Spain: four in Vigo, focused on home delivery, and one in the As- turias. We have continued to consolida- te the operation, by maintaining investment in training and opera- tional excellence, both in terms of services – forming complete, qua- lified, consistent and motivated teams – and of product, providing our clients with a differentiating experience. To this end, during the year we launched the ACE (Assured Cus- tomer Experience) and GES (The Guest Experience Survey) pro- grammes. During 2019 the brand also in- vested in new types of innovative and exclusive pizza dough, such as Cheesy Bites, Ultimate Cheesy and the relaunching of Rolling Pizza, as well as new appetizers such as Country Potatoes with Cheese and Bacon. SPAIN 2019 also saw us expand our deli- very services, in partnership with aggregator platforms Glovo and Deliveroo, which led to deeper marker penetration. This was also an important year in terms of road safety and preven- tion, with the implementation of the Yellow Helmet for the whole distributing team. This programme was imported from the Portuguese market and is aimed at raising awareness about the dangers associated to driving two-wheel vehicles, in- creasing the visibility of drivers and contributing to a drop in ac- cidents, thereby contributing to the safety of our distributors. 51