IBERSOL Annual Report and Consolidated Accounts 2017

Counters Set up in busy shopping centres and operating with the Delta coffee brand, the network of kiosks reached the end of 2017 with around 80 employees and 8 operating units, corresponding to 14 points of contact with customers. Although it is a business with very specific characteristics, the kiosks have managed to maintain a regular pace of growth in transactions, by extending the range of products on offer (namely through regional sweets), and the launch of regular campaigns. In 2017, one of the sales points in Vasco da Gama shopping centre was re- newed, with two seating areas, one interior and the other exterior, having been added. Also during 2017, the effort to train the teams was consolidated in matters such as service techniques, food safety and health in the workplace, and the certification of the unit located in Alameda Shop&Spot was maintained according to the NP EN ISO 22000 standard. QUIOSQUES PORTUGAL 82