IBERSOL | Annual Report 2020

ANNUAL REPORT 2020 This was, therefore, a very difficult year which tested our cohesion, but also a year that demonstrated our resilience and strength. We had already said that in the Ibersol Group we know that the path consists of effort and dedi- cation, but as the year began nobody could have imagined the magnitude of the impact of this pandemic. However, as the year progressed, we managed to prove that we were prepared to rise to our responsibilities, being a large restaurant Group. Awareness of the importance of our operation to the lives of many people, and of our restaurants which open every day, from north to south Portugal, Spain and Angola, played an important role in our response. The safety and trust of our clients and staff has also always been a strategic pillar of Group’s activities, and these have been reflected in the implementa- tion of very strict cleaning and disinfection, food safety, workplace health and safety standards in all the Group’s restaurants, in catering events carried out by us, airport restaurants and other operations. Therefore, and through- out the pandemic experienced in 2020, we implemented our Safety Covid by ALS programme, with strict inspections, from restaurant to restaurant, to make sure everything conformed to the plan set according to the best prac- tices of the modern restaurant sector, thereby increasing the safety percep- tion of our restaurants. It was in this context that we gathered the knowledge of our teams and the ability to mobilise to continue our operation and continue with our expansion plan. And, despite the obvious obstacles that resulted from the pandemic, we continued to open new Burger King, KFC, Pizza Hut and Taco Bell restaurants. This year will also be marked by the accelerated growth of aggregators, due to the expansion of the delivery market. We had expected 2020 to be a very challenging year in all the latitudes in which we operate, but the Covid-19 pandemic introduced factors of uncer- tainty that we had never experienced before. After overcoming difficulties, we know that we will get through this challenge together, with the support and dedication of all involved. This is the attitude that ensures that, day in and day out, we receive the acknowledgement of all our stakeholders, clients, partners, suppliers, investors, and society. 7