IBERSOL | Annual Report 2020

ANNUAL REPORT 2020 6 Message from the Chairman of the Board 8 Economic Framework 14 Main Events 21 Consolidated Financial Performance 41 Main Social, Environmental and Product Liability Indicators 45 The Ibersol Group 46 Corporate culture 48 Share structure 50 Business portfolio 52 Group’s strategic profile 58 Group practices 71 Financial Year Activity 72 Restaurants 96 Counters 118 Travel, Concessions and Catering 133 Environmental Performance 138 Packaging and Packaging Waste 140 Cooking Oils 140 Consumption of Resources 146 Consumption Analysis 151 Social Performance 154 Employee Profile 158 Training and Education 161 Employee Health and Safety 169 Ties to the Community 181 Product Liability 184 Passion for the Costumer 185 Food Quality and Safety 195 GRI Index (Global Reporting Initiative) 204 Outlooks 206 Individual Net Results and Proposed Application of Results 208 Subsequent Facts 210 Acknowledgments 212 Annexes to the Management Report INDEX 5