IBERSOL | Annual Report 2020

ANNUAL REPORT 2020 99 mystery customer audits (Portugal) lab controls Product Liability Indicators Guest Experience Survey (Portugal) 146,919 Portugal +1,000 External Food Safety Audits Espanha +350 Angola 19 complaints per 100.000 transactions Portugal 32 Units Certified according to ISO 22000: Food Safety Management Systems Espanha 2 Angola 10 Portugal 8.1 Espanha 5.5 Angola 0 Portugal +5,000 Espanha +420 Angola +60 43