IBERSOL | Annual Report 2020

ANNUAL REPORT 2020 Standard Number Disclosure Number Performance GRI 102 102-18 Chapter 6; www.ibersol.pt; Corporate Governance Report. GRI 102 102-19 Chapter 6; www.ibersol.pt; Corporate Governance Report. GRI 102 102-20 Chapter 6; www.ibersol.pt GRI 102 102-21 Customers surveys (GES and appreciation cards); Study of the brands’ image and positioning; Shareholders’ General Meetings; Organizational climate survey “Have a Say” (not held in 2020); Employee Consultation on Health and Safety GRI 102 102-22 Chapter 6; www.ibersol.pt; Corporate Governance Report. GRI 102 102-23 Chapter 6; www.ibersol.pt; Corporate Governance Report. GRI 102 102-24 Chapter 6; www.ibersol.pt; Corporate Governance Report. GRI 102 102-25 Chapter 6; www.ibersol.pt; Corporate Governance Report. GRI 102 102-26 Chapter 6; www.ibersol.pt; Corporate Governance Report. GRI 102 102-27 Chapter 6; www.ibersol.pt; Corporate Governance Report. GRI 102 102-28 Chapters 4, 6, 7, 8, 9 and 10; www.ibersol.pt GRI 102 102-29 Chapters 4, 6, 7, 8, 9 and 10; www.ibersol.pt ; Integrated Management System; NP EN 14001: Environmental Management System certification; NP EN 9001: Quality Management System certification GRI 102 102-30 Chapters 4, 6, 7, 8, 9 and 10; www.ibersol.pt ; Integrated Management System; NP EN 14001: Environmental Management System certification; NP EN 9001: Quality Management System certification GRI 102 102-31 Chapters 4, 6, 7, 8, 9 and 10; www.ibersol.pt ; Integrated Management System; NP EN 14001: Environmental Management System certification; NP EN 9001: Quality Management System certification GRI 102 102-32 The Board is responsible for the sustainability policy and for its implementation, as well as validating this Report Sustainability Report before its final approval in the General Meeting GRI 102 102-33 Chapters 4, 6, 7, 8, 9 e 10; Integrated Management System (Revised by Management) GRI 102 102-34 Chapters 4, 6, 7, 8, 9 e 10; Integrated Management System (Revised by Management) 197