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ANNUAL REPORT 2011
The Group currently operates the following
concession spaces: Serralves Museum, Casa da
Música, Crystal Palace, Almeida Garrett Library,
VOG Tecmaia, Exponor and Campanhã CP
Station.
Sugestões & Opções
Overall turnover stood at 2,4 million euros, 5%
less than in the previous year. Despite this drop,
the business recorded improvements in the
quality and profitability of operations.
Actions to train employees in attendance, quality
and control of operations decisively contributed
to that objective.
All units in this business are marked by
characteristics that make them very different
from each other, not only due to their respective
public, but also to the needs they aim to meet.
It is therefore vital to correctly segment the
consumers and their needs. This obliges
us to design an offer that responds to those
expectations and allows us to fulfil them.
In 2011 the Blue Café unit at Campanhã were
awarded with the ISO 22000 certification,
joining VOG, the two units have been certified
in the Concessions business, at the end of the
year.
CONCESSIONS
PORTUGAL